Shipping policy
Shipping Policy
Effective Date: July 17, 2026 · CRO Store
Shipping destinations
CRO Store currently ships to valid delivery addresses in the United States only. Orders ship from Miami, Florida. Available carriers and services depend on coverage for the delivery address.
Shipping rates
Shipping is not included in product prices. The customer pays shipping at checkout.
Available FedEx, UPS, and USPS rates are calculated at checkout using:
- the Miami ship-from location;
- the destination address;
- the total packed weight of the order; and
- the shipping service selected by the customer.
CRO Store does not currently offer a free-shipping rate. The exact price and carrier delivery estimate appear at checkout before payment.
Processing and delivery
Orders are normally processed within 1-2 business days. Carrier delivery estimates begin after processing and are estimates, not guarantees. Weekends, holidays, severe weather, address problems, and carrier disruptions may affect delivery time.
When tracking is available, it is sent to the email address or phone number provided at checkout. Customers are responsible for providing a complete and accurate delivery address.
Address changes
Contact CRO Store as soon as possible if a shipping address is incorrect. An order may be canceled only within the existing one-hour cancellation window and only if fulfillment has not begun. CRO Store cannot guarantee an address change after an order enters fulfillment.
Delivery problems
If an order has not arrived within 30 days of the order date and tracking confirms non-delivery, contact CRO Store with the order number. If an item arrives damaged, materially defective, or incorrect, contact CRO Store within 7 days of delivery and include clear supporting photos. CRO Store will review the claim under the Refund Policy.
Returns
All sales are final. CRO Store does not accept returns or exchanges for change of mind, fit, size selection, or unwanted items. Limited exceptions apply to eligible non-delivery, damaged, materially defective, or incorrect-item claims. Swimwear, intimate items, and sale/final-sale merchandise remain subject to the Refund Policy.